Privacy Policy

1. Introduction

Pop & Crown respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.

2. Information We Collect

We collect the following types of information:

• Contact information — name, email address, phone number, and shipping address provided during checkout or when contacting us.
• Order information — products purchased, payment details (processed securely by Stripe; we do not store full card numbers), and order history.
• Account information — if you create an account, we store your login credentials and preferences.
• Technical data — IP address, browser type, device information, and cookies used to improve site functionality and security.

3. How We Use Your Information

We use your data to:

• Process and fulfil your orders
• Communicate order updates and respond to enquiries
• Provide customer support and warranty service
• Improve our website and product offerings
• Comply with legal obligations
• Prevent fraud and ensure security

4. Legal Basis for Processing

We process personal data on the following legal bases: (a) performance of a contract (to fulfil your order), (b) legal obligation (tax and accounting requirements), (c) legitimate interests (fraud prevention, site security), and (d) consent (for marketing communications, where applicable).

5. Data Sharing

We do not sell your personal data. We share information only with trusted third parties necessary to operate our business:

• Stripe — payment processing
• Shipping carriers — to deliver your orders
• Cloud infrastructure providers — to host our website and database

All third parties are contractually bound to handle your data securely and only for the purposes we specify.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Order records are kept for tax and accounting purposes for the period required by Swiss law. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at hello@popandcrown.shop.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment data is encrypted and handled by PCI-compliant processors.

9. Cookies

Our website uses cookies and similar technologies to enable essential functionality (shopping cart, user authentication) and to analyse site usage. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or to exercise your rights, contact us at hello@popandcrown.shop.